Attendees order and pay for their own meals from a phone, without leaving the bedside. Families can order a patient's meals ahead from the patient's diet-safe menu. Every order joins the same kitchen queue, with live status and an OTP at handover.
The meal browser, with categories and set meals
In Indian hospitals a patient is rarely alone. An attendee, usually a family member or caretaker, stays by the bed, often for the whole admission, and needs three meals a day as well. Today that means leaving the patient to queue at the canteen, paying cash at a counter, or ordering from outside apps and waiting at the gate for a rider.
For the hospital, those meals are invisible. The kitchen cannot plan for them, cash has to be counted and reconciled, and outside food ends up on the bedside table next to a patient whose diet the family may not fully understand.
The MedMeals app gives attendees and families a proper way to order from the hospital's own kitchen, while the hospital keeps control of patient diets and a clean record of every sale.
Attendees order from a paid menu that the hospital prices and manages. It sits apart from patient menus, so a family meal is never confused with a therapeutic one.
Meals and items are grouped into categories such as lunch, legumes or juices, with a search bar for anything specific and the full contents listed on each set meal.
Each order carries the ward and bed number. Attendees can order for right away or schedule a delivery time for later in the day.
Attendees pay for their own meals by UPI or card. Their orders are settled separately from the patient's hospital bill, and every transaction is logged.
Relatives at home or at work can order a patient's meals in advance from any device. They only see the patient's diet-safe menu, so a well-meant order cannot break the diet.
The app shows every stage of the order until the tray is cleared. The attendee shares one OTP when the tray is handed over and a second when it is collected.
Each attendee order carries a QR code. One scan by kitchen or delivery staff updates the status, and the attendee sees it change in the app.
The attendee opens the hospital's menu on their phone and browses by category or searches for a dish.
The ward and bed go with the order, and the attendee chooses to order now or schedule a time.
The attendee pays by UPI or card, and the order is settled separately from the patient's bill.
The order joins the kitchen queue alongside patient orders and is prepared, plated and sent to the ward.
The attendee gives the delivery OTP when the tray arrives, and the clearance OTP when it is collected.
The cart shows the ward the meals are for and the bed they go to. Breakfast, lunch and dinner can sit in one cart, and the attendee can order for now or pick a delivery time that suits their day at the hospital.
Cart with the bed, ward and a scheduled delivery time
Once the order is placed, the attendee follows it in the app. Each stage has a short note in plain words, right through to clearance, and both OTPs sit at the top of the screen.
Order details with live status and both OTPs
| Area | On paper | With MedMeals |
|---|---|---|
| Getting a meal | Queue at the canteen and leave the patient alone | Order from the bedside on a phone |
| Paying | Cash at a counter, counted by hand | UPI or card, with every transaction logged |
| Ordering for the patient | Families guess what the patient is allowed | Families only see the patient's diet-safe menu |
| Kitchen planning | Attendee demand unknown until the queue forms | Attendee orders in the same queue as patient meals |
| Order status | Calls to the canteen to ask where the food is | Live status in the app, from placed to cleared |
Meals come to the bed, so the person caring for the patient does not have to leave the ward to find food.
Each paid order is itemized and logged, so attendee meals are simple to reconcile and report on.
Families ordering for a patient only see what the diet allows, so a kind gesture never turns into a diet error.
Live status answers the question of where the food is, so kitchen and nursing staff are not pulled away to chase orders.
Still have a question? Ask our team or call +91 79845 98296.
It is an app that lets people in a hospital, usually attendees and families, order meals from the hospital's own kitchen on their phones. MedMeals adds diet control: a family ordering for a patient sees the patient's diet-safe menu, not the full list.
An attendee is a family member or caretaker who stays with a patient during the hospital stay. In Indian hospitals attendees often stay for days, so they need regular meals of their own.
Attendees pay for their own meals by UPI or card. These orders are settled separately from the patient's hospital bill, and every transaction is logged and exportable for the finance team.
Yes. Through online ordering, patients or families can order meals in advance from any device. They order from the patient's own menu, so anything outside the diet, or containing a recorded allergen, never appears.
The app shows each order's live status as it moves from placed and accepted through preparing and ready to delivered and cleared. Changes are pushed in real time, so there is no need to call the kitchen or the canteen.
Yes. Paid attendee menus are configured by the hospital alongside patient menus, with their own items, categories and prices, and meal windows for breakfast, lunch, dinner and snacks.
Book a demo and we will walk through an attendee order on a phone, from browsing the menu to paying and sharing the OTP at the bedside.
We have emailed you a confirmation. Someone from the MedMeals team will reach out within one working day to schedule your demo. If it is urgent, call +91 79845 98296.